Head of Customer Success, International —
Enterprise CS leader with 10+ years scaling teams and customers across EMEA and APAC. Turns customer complexity into ARR growth, product insights, and repeatable playbooks.
Request a Demo (Interview) →Performance Metrics
Competitive Analysis
| Capability | Typical Candidate | Brianne Tanke |
|---|---|---|
| Managed managers | ✓ | ✓ Across 10+ time zones, during product pivots |
| Owns retention metrics | ✓ | ✓ Owned $12M ARR renewals globally at Quali |
| Executive presence | "Strong communicator" | Ran QBRs with C-suite at major European retailers |
| Product influence | "Collaborates with product" | Helped ship over 100+ features from customer insights |
| Builds from zero | Maybe | Built UK CS at Focal · Built EMEA Solutions at SymphonyAI |
| Deal impact | Supports sales | POC → £8.5M ARR (doubled company revenue) |
| Sense of humour | Unknown | Made you read this far ✓ |
Release History
Social Proof
Product Philosophy
I've spent 10 years helping enterprises adopt complex technology. The pitch is always "AI will transform your business"—but the reality is change management, integration pain, executive skepticism, and stakeholder alignment across a dozen time zones.
Most AI vendors hand-wave the hard parts. Anthropic is different: you're building AI that's actually deployable by cautious, regulated enterprises—the banks, retailers, and healthcare companies that can't afford to move fast and break things.
That's the unlock. Responsible AI that works in production is the product. I want to help international customers realise that value—across EMEA and APAC, across languages and cultures, across regulatory environments—responsibly, repeatably, and at scale.